Dec 19, 2018
A staggering 87 per cent of consumers do not trust retailers with their personal data, according to a recent survey.
A staggering 87 per cent of consumers do not trust retailers with their personal data, according to a recent survey.
The bubble for increased online sales over Christmas may be about to burst as ASOS and Boohoo report profit warnings and a new report predicts that the value of online returns are forecast to increase to £5.6 billion over the next five years.
Examining the Robin Hood complex
British cities and towns may be playing host to German street markets this Christmas, but German shoppers are themselves targeting UK online retailers for their purchases, according to new research.
Early data from Friday’s sales event shows online transactions were up 55 per cent on last year between midnight and 10am and up 46 per cent overall, with online shopping continuing to surge throughout the day and into the so-called ‘Cyber Weekend’.
CSL, the leading provider of secure connectivity for machine to machine (M2M) and Internet of Things (IoT) devices in mission-critical applications, has published the results of a study that highlights how UK retailers are failing to address connectivity concerns and how this is having a negative impact upon operational procedures.
The juggernaut of Internet shopping appears to be slowing down, with UK online retail sales in September growing at their lowest rate - 7.5 per cent year-on-year - since 2014, according to the latest IMRG Capgemini online retail sales index.
Nearly half (45 per cent) of retailers are planning to ban ‘serial returners’ – those shoppers who deliberately and regularly buy multiple items with the intent to return some.
More than half (52 per cent) of online small to medium-sized businesses (SMBs) globally worry that the move to frictionless payments - such as transactions that take place behind the scenes in apps - is leaving them more open to fraud and will negatively impact revenues.
The UK leads the continental cashless payment market generating £81.3 trillion in electronic transactions, almost double the amount spent in any other European country, according to new research from Expert Market.
Six in 10 retailers believe that lost sales in digital channels are a bigger concern than fraud, with 48 per cent stating that they are willing to face an increased risk of fraud if it means more sales.
Belfast reinvents itself as Centre of Excellence in tackling retail crime
Cyber attacks in the retail sector are becoming more organised and structured, according to analysis of threat intelligence and breach incidents.
Retail sales using smartphones look set for a major increase in the next 12 months, according to the latest research.
Recorded store theft has reached new epidemic proportions, according to the latest research from global loss prevention solutions provider Checkpoint Systems.
Lone working is increasingly commonplace in retail environments as it offers many benefits to businesses. But what are the risks and what should retailers be doing to protect their staff?
Tackling anti-social behaviour and abuse towards retail workers is back at the top of the priority list for many retailers.
From counterfeit to counter culture. How that look-alike “Little Black Number” funds the black flag of hatred
Despite the hype, consumers are still wary when it comes to the security of their payments, according to a new survey.
Two new crime reports published this Spring point to a rise in violence and aggression against retail staff, compared to previous years.
While ‘bricks and mortar’ retail sales suffered at the mercy of the Beast from the East keeping shoppers at home, it was a fairer outlook for online purchasers, according to the latest research.
Restaurant chain Wagamama has announced the launch of Wagamamago – an app that enables customers to simply walk out of the restaurant once they have finished their meal, with payment automatically taken from their account.
The Republic of Ireland has become the latest territory for fraudsters using iTunes as currency by duping members of the public to purchase gift cards.
Britons are stealing £3.2 billion worth of goods from self-service tills each year - equating to around £5 per person a month.
The UK Government is raising awareness of the signs of money laundering and the risks firms and professionals face if caught facilitating or failing to report financial crime.
Amazon has announced the opening of its first Amazon Go supermarket in Seattle, which has no checkout operators or self-service tills.
More than three quarters of UK consumers believe that retailers are not doing enough to make shopping in-store enjoyable, new research has shown.
For most people in the Western world, the seasonal build up to December 25th is like living inside a snow globe that is shaken once a year to release the magic of Christmas.
China’s love affair with British brands has manifested itself in 55 per cent of shoppers purchasing their ‘little corner of England’ online in the past three months and spending an average of £104 per month on UK goods.
Half of British retailers are finally taking a joint approach to investing in the physical and digital shopping experience, new research has found.
Ireland is facing a huge financial storm as the cost of Hurricane Ophelia could reach as high as €1 billion.
In the English language, the word “set” reportedly has the most number of different meanings - 464 according to the Oxford English Dictionary.
In 2013, when she was Home Secretary, British Prime Minister Theresa May wrote in an editorial for the Telegraph, “It is walking our streets, supplying our shops and supermarkets, working in fields, factories, or nail bars, trapped in brothels, or cowering behind curtains in an ordinary street: slavery.
Stocktaking could soon become a totally automated daily process for large stores after US supermarket Schnucks began trials using robotics technology.
The future of retail could be a lot more physical and less digital than first thought, according to new research across Europe.
The British Retail Consortium has warned that the UK could face food shortages as a result of Brexit if the UK does not resolve issues around customs processes.
The ECR Community Shrink and OSA Group is looking for retailers to participate in a short telephone survey with the academics from the University of Portsmouth who are looking at the loss prevention challenges related to the "buy online, return to store" customer proposition.
Everyone knows that the first rule of managing shrink is being able to measure it.
Great retail ideas are seldom created in a vacuum, especially in the country that introduced the flat-pack furniture revolution to the rest of Europe.
The fashion industry is losing out by a staggering €161 trillion in revenue due to overstocks, out-of stocks and returns, according to new research by IHL Group which refers to the phenomenon draining the sector as the ‘ghost economy’.
As a young boy, my dreams and aspirations didn’t include wanting to be a health and safety professional.
In the mature and highly competitive European retail sector, ensuring that the right product is on the right shelf at the right time is critical, yet the problem of shelf out-of-stocks remains as stubborn as ever.
One of the UK’s leading supermarket chains has announced the success of replenishment technology that uses artificial intelligence to keep the store shelves stacked and reduce out-of-stocks.
Despite many heralding Brexit as the key deterrent for international businesses to set up shop in the UK, new findings have revealed that the complex business rates system could be more to blame.
Barclaycard is prepared for an increase in ‘serial returners’ – those who deliberately over-purchase and return unwanted items – over Christmas.
Online giant Amazon is entering the world of hassle-free physical shopping by allowing people to walk into stores, pick up what they want and leave without paying – seemingly.
There are few things as frustrating for a loss prevention leader than discovering product packaging they know will promote shrink, which could so easily have been prevented if those who created and approved the packaging had included shrink reduction in the initial design criteria.
The number of UK retailers that see Black Friday as an “unprofitable and unsustainable promotion” has doubled over the last 12 months – rising from 32 per cent in 2015 to 61 per cent this year, according to new figures.
The Tobacco Retailer’s Alliance (TRA) has called on the Government to do more to fight against the sale of illegal tobacco in independent retailers.
Shoppers love “click & collect”: they can order their favourite items online and then collect, at a time that suits them, from their nearest store, saving them money and time waiting in for a delivery.
We are all familiar with use of the word "shrinkage" to describe the losses experienced by retailers, although it is impossible to find any industry-wide agreement on what it actually means or the types of losses that are typically included when it is used by different retailers.
The UK saw Europe’s largest annual jump in card fraud losses for 2015, according to a new report from analytic software company FICO which has released an interactive map of European plastic abuse.
Amazon is partnering with the UK Government to test the various technologies that may one day make the delivery of parcels by small drones a reality.
Online fraud managers looking to drive down losses and improve service standards within the carrier community have been set a new challenge as Uber has announced plans to be the latest player in the home delivery market.
The British Prime Minister David Cameron has formally warned retailers against undermining the new national living wage after high-profile stores were accused of trying to bypass the regulations.
Europe’s love affair with Scandinavian crime drama has taken a real life twist as the Swedish Retail and Wholesale Council (Handelsrådet) and The British Society of Criminology (BSC) plan to co-sponsor an international seminar on retail crime taking place in Stockholm on 15th September.
The UK’s Journey from Paper to Polymer Banknotes
Retail theft from Irish stores is the highest it has been since 2004, according to figures from the Garda Síochána.
The new national ‘living wage’ to be introduced in April will cost retailers a staggering £3.26bn per year in extra pay, national insurance and pensions, according to a new study by the influential Centre For Retail Research (CRR).
The UK Prime Minister David Cameron has announced that criminals will no longer have to ‘tick the box’ that reveals past convictions on job applications.
Gifts of clothing and other stock donated by the public to charity shops that are left on the retailer’s doorstep outside of opening hours are at risk of theft and may not be protected by the law, according to one retail loss prevention specialist in the not-for-profit sector.
Carrefour has partnered with the Gueules Cassées (Ugly Mugs) collective to introduce the 'Tous AntiGaspi' (All Against Waste) range to its French stores as part of its efforts to reduce food waste and reduce its carbon footprint.
Taking Note of Nordic Countries Going through the Change.
While the US and the UK took advantage of Black Friday bargains, the event had to take on a new identity in the French capital.
5p plastic bag charges driving customers to steal baskets
Retailers and businesses will be much busier than normal over the Christmas period and often employ temporary staff, so there is an increased risk of counterfeit banknotes being passed.
England is following the rest of the United Kingdom in introducing a 5p charge for single-use plastic bags next week in an effort to spare the environment from the billions handed out by UK supermarkets every year.
The growth in online is not likely to kill the high street, according to a new report.
Defining organised retail crime in Europe and the US
Satisfaction with online shopping remains buoyant, but concern is growing over ‘returns’ policies getting more ‘draconian’ which could impact sales, according to the latest IMRG Internet retailing survey.
Organised international gangs are targeting charity donated black bag collections which are preventing international fundraisers getting aid to the world’s needy, according to watchdog groups Clothes Aid and Charitybags.org.
Why Europe is bidding for the BID Movement
Dangerous fake alcohol some of which is made from harmful chemicals including windscreen wash have been seized by UK Trading Standards working with Interpol and Europol.
Scottish city is identified as top mafia base with interests in retail and catering.
Global economic crime impacting the retail and consumer markets is on the rise with almost half of respondents to a global survey being impacted.
To help protect your business, the Bank of England is reminding you to ensure all banknotes being passed in transactions are checked and to ensure all staff know what to do if they suspect a banknote is counterfeit.
Tips and guidance on how to handle seasonal worker screening.
New figures released by Financial Fraud Action UK show that card and remote banking fraud increased during the first six months of 2014.
Cashpoint or ATM fraud is on the increase, according to the European ATM Security Team (EAST) which has just published its second European Fraud Update for 2014.
A leading retail charity has announced a new partnership which hopes to turn around the growing issue of stress and depression in the workplace.
Hard disk drive crashes on desktop and laptop PCs continue to be responsible for the highest volumes of data loss by UK businesses and home users, according to new research from Kroll Ontrack. Two thirds (67%) of respondents said that HDD crashes caused data loss, compared with 14% who blamed human error and 10% who said software failure was responsible.
Three powerful European transportation organisations have joined forces to reinforce cross border supply chain security. The International Road Transport Union (IRU), the Transported Asset Protection Association (TAPA EMEA) and EUROWATCH, specialising in police response to security incidents across more than 40 European countries, have signed Memoranda of Understanding (MOU) to jointly contribute to reducing losses incurred by the international supply chain stemming from criminal activity and security breaches.
Reports Say Corporate Whistle Blowing across Europe Is in Crisis.
European consumers could soon benefit from a radical overhaul in the relationship between retailers and the banks over the cost of processing card payments. The British Retail Consortium (BRC) has welcomed a significant vote by MEPs in the European Parliament for a comprehensive overhaul of the European payments market.
Biometrics refers to the quantification of human traits or characteristics into data that can be used for two main purposes: to identify and/or to validate. The most common forms of biometrics include facial recognition, fingerprint, iris, palm-vein scan and voice biometrics but other biometrics also exist to include things like ear shape and odour.
A far-reaching global research project is under way into the uses and abuses of mobile scanning in store.