— Feb 26, 2020

Developing information on other offenders

Developing accurate information and details beyond the scope of your investigation from your subject is always a challenging task. One of the most challenging aspects of the development phase is developing information on other people in the workplace as co-conspirators.

— Jan 29, 2020

Hold those facts tightly

Strategically there are many reasons why you may want to withhold details or evidence from your suspect during the interview process.

— Dec 16, 2019

Building rapport can be easy if you try

One of the ways you build rapport while conducting interviews is quite easy: by asking a simple question.

— Dec 2, 2019

Rationalising is not minimising

An important principle of rationalising during an interview is that rationalisation does not remove moral responsibility or suggest any signs of leniency towards your subject.

— Oct 28, 2019

Distance interviews do work

The busy fourth quarter may pull all of you in many directions. If your company allows, the telephone could be an investigator’s closest companion during this hectic time.

— Sep 30, 2019

The most important fact gathering question

What’s really important when it comes to fact gathering interviews is an understanding of question formulation.

— Aug 26, 2019

How do I get that written statement?

When it comes to obtaining an accurate written statement, there’s an important item to consider to maintain the value of that written document.

— Jul 25, 2019

A matter of rapport

Rapport is creating a relationship in a very short period of time and encourages your subject to open up.

— May 20, 2019

What is the participatory method?

Too often, investigators go into a fact-gathering interview with the mindset of “Let’s see if he did it,” or “Let’s see if he knows anything about it,” or “Let’s see what we can find out.”

— Apr 30, 2019

The WZ Method In A Nutshell

The Wicklander-Zulawski (WZ) Method of interview techniques is a non-confrontational interview process that allows the interviewer to build credibility through a brief introductory statement and then show understanding through rationalising.

— Mar 26, 2019

You can say no without saying no

One thing that’s really important when it comes to handling requests—a drink of water, use of the restroom, a telephone call, things of that nature—is that you should not say no.

— Feb 28, 2019

Collaboration is Key

As an experienced investigator and interviewer, we encourage you to collaborate with business partners who are tasked to address some of the most difficult investigations.

— Jan 31, 2019

Eyes don't mean lies

During WZ EU training courses we often get people who will ask, “Hey is it true that if the subject’s eyes go up and to the left, that means they’re telling the truth, and if they go to the right, they have to be lying?” Unfortunately, that’s how Hollywood introduced you to eye accessing, but that’s not how eye movement and eye accessing works.

— Dec 19, 2018

The right time is the best time

There are many things you need to consider as you prepare to conduct an employee interview. One of those things you should consider is, “at what time should I conduct the interview?”

— Nov 30, 2018

How's your strategy?

The WZ Introductory Statement is designed to help you gain credibility in a non-confrontational way. One common mistake in the construction of the Introductory Statement is being too specific in its design.

— Oct 30, 2018

Starting the written statement process

Before you ever obtain a written statement, you must consider a careful setup to encourage this important step.

— Sep 28, 2018

You can anticipate explanations

When you’re having a difficult conversation about integrity issues, you need to anticipate denials, handle them properly, and return to rationalisation; just like WZ EU teaches.

— Aug 30, 2018

Avoid the biases

As an investigator you may think you’re doing the right thing in searching for the truth during your interview, but sometimes it’s easy to fall victim to having confirmation bias.

— Jul 30, 2018

What are you rationalising?

Rationalisations help you show understanding during the interview process. Too often interviewers use a rationalisation story that mimics the crime or incident that the subject has committed.

— Jun 29, 2018

What did you just say?

Think for a moment about the statements you make during an interview with the subject of your investigation. Too often interviewers make an implicit promise or suggestion of leniency, without actually realising what they’re saying.

— May 31, 2018

No use of props—or any other kind of evidence—during an interview

When executing an investigative interview, the only thing you should possess is your case file.

— Apr 29, 2018

You can get personal with your subject

When it comes to rationalizing, the first thing to remember is that you rationalize the motive not the act. One very effective way to do that is with personal stories.

— Mar 27, 2018

Do you have rapport?

Rapport is creating a relationship in a very short period of time. How do you build rapport?

— Feb 28, 2018

Dressing appropriately for an interview

The way an interviewer dresses for an interview definitely matters.

— Jan 30, 2018

How important is the development of the behavioural norm?

Developing a behavioural norm prior to an interview will help to increase the interviewers understanding of any statement made during the interview. This is particularly true when an investigator is preparing to conduct an interview utilising the WZ method. But what is the best way?

— Dec 15, 2017

Interview preparation

Preparing for an investigative interview is essential to a positive outcome and your ability to achieve cooperation and obtain the truth from your subject.

— Nov 28, 2017

How desperate are you?

Your emotions and demeanour play a huge role in the likelihood of your subject cooperating and providing the truth.

— Oct 30, 2017

Human intelligence gathering

You are used to gathering data from a plethora of reports, but what about human intelligence gathering?

— Sep 27, 2017

Having proper perspective

A wise man in Ireland pushed a tea cup in front of another man one day, handle pointing directly towards the other man.

— Aug 31, 2017

The importance of word selection during an investigative interview

Effective communication often relies on the importance of word selection, and this would be true during an investigative interview as well.

— Jul 28, 2017

Did you say props?

We often hear the question, “what about props?” The only thing you should carry with you into an interview room is your case file.

— Jun 30, 2017

Using the Participatory Approach

The Participatory Approach is designed for investigations with circumstantial evidence or when your subject might have an excuse, explanation or some type of alibi that may or may not be true.

— May 31, 2017

You want to see what again?

Have you ever considered the importance of withholding evidence during your investigative interview?

— Apr 26, 2017

Fact-Finding Interview Strategies

A fact-finding interview is extremely important for any investigation.

— Mar 28, 2017

How many types of lies?

When trying to obtain the truth from a dishonest employee or a suspect involved in another type of criminal investigation, we will typically see five types of lies that can be told.

— Feb 27, 2017

Balancing note taking during an interview

Documenting what is said and occurs during an interview is extremely important. You may need to take notes during the interview and ensure you can substantiate what was said and refer back to your notes when writing reports. Balancing the conversation and note taking can be a difficult task.

— Jan 31, 2017

Develop information like a rototiller!

What makes a rototiller effective?

— Dec 15, 2016

Backing out of an interview

There are several reasons why you, as an interviewer, may want to back out of the interview process.

— Nov 21, 2016

Interviewer Mistakes

Have you ever reflected on your own interview approach and style and examined specific areas of improvement?

— Oct 28, 2016

Do suspects have an interview plan?

Have you ever considered the most likely strategies dishonest people employ during the interview process?

— Sep 28, 2016

What makes people tell the truth?

Have you ever asked yourself that question, or had someone ask you? Let’s be honest, typically telling the truth after doing something wrong is considered a bad idea. But as we all know, people do it quite regularly.

— Aug 31, 2016

Using SWOT as Interview Preparation

Preparation is essential to any investigative interview and due diligence is key.

— Jul 29, 2016

Using educated guesses to develop information

During the truth seeking interview, you will often find yourself developing information beyond the scope of the initial investigation...

— Jun 24, 2016

Candidate interview – using the assumptive question

When interviewing a candidate for a job, you can utilise the same Non-Confrontational principles of the WZ Method to the pre-employment interview. For example, let’s look at how you could utilise the assumptive question in the candidate interview.

— May 31, 2016

The innocent person's fear

Emotions can run high during an interview with an employee about an integrity issue in the workplace.

— Apr 30, 2016

Leaving your subject alone prior to the interview?

There are many seasoned investigators who prefer to leave their subject sitting alone in the interview room prior to the interview...

— Mar 16, 2016

What type of denial is it?

Your subject can offer a verbalised denial in one of two ways; emphatic or with explanation.

— Feb 26, 2016

Let’s avoid the argument

One aspect of the interview process that we must remember to avoid is arguing with your subject.

— Jan 27, 2016

The best way to identify the most appropriate rationalisation

The selection of the correct rationalisation can sometimes be the hardest part of your interview strategy - rapport building can help to overcome that problem.

— Dec 16, 2015

Written Statements

How do you get the ideal written statement from your subject?

— Nov 30, 2015

The proper structure to your rationalisation

The rationalisation is used to show understanding to your subject and promote cooperation during the interview...

— Oct 27, 2015

Handling requests for water during the interview

There may be several interruptions and requests coming from your subject during the investigative interview...

— Oct 1, 2015

Further developing admissions

It’s safe to say that your subject knows more about what they did than you do; because they are the one that did it ...

— Aug 28, 2015

Change whose perspective?

Psychology suggests that when an individual says something out loud, they are more likely to defend it. For this reason, the change of perspective becomes an important element to truth verification during the subject interview.

— Jul 31, 2015

Submission. What does it look like?

Submission during the admission gathering interview is an indication that your subject is in a position to co-operate with the process ....

— Jul 1, 2015

Silence in an interview

Using the all-knowing silent look has been considered a great way to get an admission.

— May 28, 2015

Backing out of an interview

There are several reasons why you, as an interviewer, may want to back out of the interview process...

— Apr 29, 2015

Do the suspects you interview have a plan?

Have you ever considered the most likely strategies dishonest people employ during the interview process? Research shows that once dishonest people realise they are going to be, or are currently being interviewed regarding an incident, they have one of three plans of action.

— Mar 31, 2015

Interviewer Mistakes

Have you ever reflected on your own interview approach and style and examined specific areas of improvement?

— Mar 2, 2015

Why do people confess?

Have you ever asked yourself that question, or had someone ask you?

— Jan 27, 2015

WZ Tip of the Month - Interview Preparation

Preparation is essential to any investigative interview and due diligence is key. But have you ever conducted a SWOT analysis as part of your preparation?

— Nov 28, 2014

Wicklander-Zulawski Tip of the Month

Leaving your subject alone prior to the interview?

— Sep 29, 2014

The Process of Admission Interviews: The Four Phases of Interviews

No matter how the interviewer chooses to obtain an admission from a suspect, there will be four distinct phases to the admission interview process.

— Nov 26, 2013

Top 10 Employee Interview Dos and Don’ts - By Wicklander-Zulawski

Over the last few years of teaching non-confrontational interview techniques to investigations professionals in the U.K. and Europe, we have observed some consistent dos and don’ts during the employee interview process.

— Nov 26, 2013

The Shrink King

Laurence King is regarded by many in the retail sector as the founding father of modern LP. During a career spanning almost fifty years, he has become renowned as champion of cultural and behavioural change and coined the phrase—“If you don’t measure it, you can’t improve it.”