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INDUSTRY FOCUS

Boris is hitting the headlines and it's not in relation to Brexit

There is more than one controversial Boris hitting the headlines, and it’s not in relation to Brexit, according to a new survey into retail fraud scams.

Taking advantage of silos that separate bricks and mortar and online operations, Buy Online Return In-Store (BORIS) fraud increased by 23 per cent, and Buy Online Pickup In-Store (BOPIS) fraud also increased by 23 per cent. Coupon abuse likewise saw an increase of 10 per cent, according to Forter, an e-commerce fraud prevention specialist.

The company has released the findings of its seventh Fraud Attack Index, finding that loyalty fraud increased by 89 per cent year-on-year, while the total amount of online fraud increased by 12 per cent from last year.

Michael Reitblat, chief executive and co-founder of Forter, said that the industry as a whole has done a "tremendous" job detecting and preventing payment fraud at the point of transaction. "This eliminates the amateurs, but now we’re seeing fraudsters shift their efforts earlier in the customer journey, gaining access to consumers’ accounts.” 

Fraudsters are having significantly more success in account takeover (ATO) attacks - 1.5 million individuals whose accounts had already been compromised had additional accounts opened in their name. Fraudsters then transfer funds to these accounts from their victims’ legitimate accounts.

Reitblat said that a second trend is for fraudsters diversifying into softer currencies that are not primarily financial and moving beyond transactional credit card fraud into areas such as loyalty account fraud and policy abuse.

“Today, the customer journey has become more complex as consumers engage with brands and products across numerous touchpoints for a truly omnichannel experience,” noted Jordan McKee, research director at 451 Research. “The data in the latest Fraud Attack Index is proof that, as the global payments and e-commerce system shifts, online criminals shift as well."

 

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